mySigmaPay Privacy Policy

Effective date: January 01, 2014

Sigma Solutions, Inc. is a service provider that licenses the SigmaPay online payment platform (“SigmaPay”) to nonaffiliated third-party financial institutions, including motor vehicle clients and related finance companies (“Clients”). SigmaPay enables Clients to process payments made by their customers and also enables their customers to make payments to them. These customers access an SigmaPay web page by visiting their Client’s web site and clicking on a link on that site to connect to SigmaPay.

When you, as a Client’s customer, access a SigmaPay web page, you are acting within your relationship with the Client that you do business with. This means that your Client’s privacy policy continues to apply when you access a SigmaPay web page through your Client’s web site.

As a service provider to your Client, Sigma Solutions has access to your Client’s information about its customers, including you, if you use our services to make a payment to your Client. We are considerate of the privacy of our visitors, and we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. This statement explains the current privacy policies and procedures in connection with the information that you provide on this web s ite only. The SigmaPay web site is hosted and maintained by Sigma Solutions, Inc. on behalf of our clients, who include the client or related finance company that you have a financial relationship with.

Information Collection and Use

“Personally identifiable information” or “personal information” refers to any information that identifies or can be used to contact or locate you such as name, mailing or physical address, phone number, email address, social security number, and account number. Use of certain features and tools on the SigmaPay web site requires that you provide us with personally identifiable information. However, you always have the option not to provide personal information by choosing not to use a particular feature.

To use SigmaPay services, such as the Make A Payment and View Account History functions, we may require a certain amount of personally identifiable information from you such as name, address, email address, Account number, and type of request. This will allow us to provide services to you on behalf of your Client, such as processing a payment.

You may decide to authorize SigmaPay, on behalf of your Client, to automatically withdraw scheduled payments from your bank checking or savings account or take scheduled payments from a specific credit card. In order to enroll, you may be required to provide personally identifiable information such as your account number, the last four digits of your social security number, your credit card number, your bank’s name and routing number, and your bank account type (checking or savings) and account number. You can also change or update your payment information by clicking on “Payment Methods” on the SigmaPay menu.

We may also gather and store certain anonymous information about your visit, including the name of your Internet Service Provider, the type of browser and operating systems used to access our site, the website that referred you to us, and the pages you visit (click-through). This information, which does not identify you personally, is used to measure site activity and improve the usefulness of our site.

Information Sharing

We may disclose to your Client information that we collect about the transactions you are managing through SigmaPay. This may include account balance and payment history information about present and former customers. If you participate in Make A Payment, Recurring, or Scheduled Future Payments, the account payment services that we provide on behalf of the clients and related finance companies that are our clients, we will be required to validate your credit card information or bank account information with your bank. We may also share information about you with third-party service providers, such as companies who assist us in conducting surveys and research to help us provide better products and services. We do not share your personally identifiable information with any other third party for that third party’s independent use. We may disclose personally identifiable information as permitted or required by law.

Online Tracking

We do not engage in the collection of personally identifiable information about an individual consumer’s online activities over time and across third party Web sites or online services. As a result, we do not listen for or respond to Web browser “do not track” signals or other mechanism that provide consumers the ability to exercise choice regarding such collection. Further, we do not allow third parties to collect personally identifiable information about your online activities over time and across different Web sites when you use our site.


Sigma has reasonable security measures in place to protect your personally identifiable information. This information is protected while being transmitted through a Secured Sockets Layer (SSL) connection. Most web pages that display personally identifiable information are encrypted using 128-bit SSL, which is an industry standard. In addition, we have security procedures and policies in place to safeguard against loss, theft, unauthorized access, destruction, misuse, and modification of this information after we receive it. Also, we limit access to information about you to our employees who need to know that information to provide products or services to you and to service your account on behalf of your Client. However, perfect security does not exist over the internet, and Sigma Solutions is not responsible for any damages or liabilities relating to Internet security failures. You can help protect your personally identifiable information by selecting the "Log Out" icon before you close your browser.

Web Site Links

The SigmaPay web site may contain links to other sites. Please be aware that if you access these links you will be leaving our site. As a result, we encourage users to read the privacy policies of those sites as we are not responsible for their content, links, or privacy procedures.

Policy revisions

If we decide to change our privacy policies and procedures, we will post those changes to this privacy policy so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We suggest periodically visiting this page to review our policies and procedures.